Whether you are a resident, a property owner, or looking for development partnership, we welcome the opportunity to discuss our housing mission.
Monday — Friday
9:00 AM — 5:00 PM
Closed Saturday & Sunday
Alaska, Arizona, Colorado, Idaho, Montana, Nevada, Oregon, Utah, Wyoming.
Fair Housing laws require that reasonable accommodations be made for disabled applicants, residents or their guests. In addition, reasonable physical modifications may not be denied to applicants or residents. We are firmly committed to complying with these requirements.
A reasonable accommodation is a change, exception or adjustment to a rule, policy, practice or service that may be necessary for a person with a disability to have an equal opportunity to use and enjoy a dwelling, including public and common use spaces. Since rules, policies, practices and services may have a different effect on persons with disabilities than on other persons, treating persons with disabilities exactly the same as others will sometimes deny them an equal opportunity to use and enjoy a dwelling. To show that a requested accommodation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability. Examples of accommodations that are typically reasonable are: providing a resident with a mobility impairment and who is substantially limited in his ability to walk with an assigned parking spot close to his apartment; allowing an assistance animal when a property has a no pet policy; allowing a resident with a mental disability and a fear of leaving her apartment to sign paperwork in her apartment instead of requiring that she come to the rental office in person.
A reasonable modification is a structural change made to existing premises, occupied or to be occupied by a person with a disability, in order to afford such person full enjoyment of the premises. Reasonable modifications can include structural changes to interiors and exteriors of dwellings and to common and public use areas. To show that a requested modification may be necessary, there must be an identifiable relationship, or nexus, between the requested modification and the individual’s disability. Further, the modification must be “reasonable.” Examples of modifications that are typically reasonable include: widening doorways to make rooms more accessible for persons in wheelchairs; installing grab bars in bathrooms; lowering kitchen cabinets to a height suitable for persons in wheelchairs; adding a ramp to make a primary entrance accessible for persons in wheelchairs; or altering a walkway to provide access to a public or common use area.
The management company encourages all Residents to share their ideas, concerns, and positive feedback with management on a regular basis. We have established a grievance procedure to give residents an opportunity to address any concerns they may have about our properties or how they are being managed.
Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.
If the Property Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Property Manager, send a copy of the Report to the appropriate management company representative with a letter explaining the status of the complaint to.
Disability related: Dustin Tucker – 504@nwrecc.org
If the management company representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Corporate Operations Manager by calling the number shown under Contact Information above.
If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact the relevant state or federal agencies listed below.
Alaska Housing Finance Company
4300 Boniface Parkway
Anchorage, AK 99504
(800) 478-2432
USDA Rural Development
Green Valley Service Center
1131 S La Canada, Suite 203
Green Valley, AZ 85614
(520) 648-1769
Colorado Housing Finance Association
1981 Blake Street
Denver, CO 80202
800.877.chfa(2432)
USDA Rural Development
7830 Meadowlark Way, Suite C
Coeur d’Alene, ID 83815
(208) 209-4634
USDA Rural Development
1629 Avenue D, Building A6
Billings, MT 59102
(406) 657-6297
Nevada Housing Division
1830 E College Parkway Ste 200
Carson City, NV 89706
(775) 687-2240
USDA Rural Development
1220 SW 3rd Ave, Suite 1801
Portland, OR 97204
(866) 923-5626
USDA Rural Development
1860 N 100 E
North Logan, UT 84341
(435) 753-5480
Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy.
Alternate formats of this document are available upon request. To streamline the resident grievance process, residents are asked to adhere to the established procedure.
Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond. You may authorize a third party to complete the Report on your behalf if needed.
If unresolved after 10 days, send a copy of the Report to the Regional Property Manager. For disability-related concerns, contact our 504 Coordinator: Dustin Tucker at 504@nwrecc.org.
If the Regional Manager does not respond within 10 days, you may contact the Corporate Operations Manager at the primary business number.
Montana (HUD)
Montana Department of Commerce
Project Based Section 8 Housing
P.O. Box 200548, Helena, MT 59620
(406) 841-2801
Montana (Tax Credit)
Montana Board of Housing
301 S. Park Ave., Suite 240
Helena, MT 59620
(406) 841-2812
Utah (HUD)
Contract Management Services
1355 North Main Street
Bountiful, UT 84010
(801) 295-0896
Wyoming (HUD)
Cheyenne Housing Authority
3304 Sheridan Street
Cheyenne, WY 82009
(307) 633-8309